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The EPM™ command center consists of two powerful resources. First, our Quality Control(QC) team is interacting with every store employee through real-time monitoring and communications. We are able to observe all sales and operational behaviors and reinforce best practices.
Second, our seasoned Regional Sales Managers are implementing real-time coaching and training based on instant sales reports and observations from the QC Team. The outcome of all of this? 20%+ higher sales, reduced field management costs, reduced turnover, reduced “ghost hours”, empowered employees and highly satisfied customers.